Events & Milestones in a Shipment
The Events & Milestones section records and displays significant events of a shipment such as its pickup and delivery details as well as other updates while in transit. You can also add shipment events or incidents manually.
View the events and milestones in a shipment
There are two sections on the Details for Shipment page where you can view the events and milestones in a shipment.
On the Details for Shipment page, in the Events & Milestones section, select Show Events & Incidents.
Note
You can optionally select Show events with no location to include displaying events that have no attached location, such as In Transit.
On the Details for Shipment page, you can add, edit, duplicate, and delete events.
In the Events & Milestones section, select Add New Event.
Note
If you have carrier direct integration set up, tracking details will be retrieved automatically through the API on a set schedule.
If the shipment status is In Transit and the mode is LTL, you can try retrieving tracking details outside of the regular API request schedule. In the top right corner of the page (on the map), select Request Tracking from the drop-down list.
Enter the event information and select Save Event. See the "New Event Field Descriptions" below for more information about the new event fields.
New Event Field Descriptions
Field | Description |
|---|---|
Type | Select a type that most closely describes the event. |
Related Stop | The stop that was impacted by the event. |
Severity | The severity level of the event. |
City | The city where the event occurred. |
Actual Date/Time | The date and time of the event. |
State | The state where the event occurred. |
Comment | Add comments that further describe the event. |
Postal Code | The postal code where the event occurred. |
In the Events & Milestones section, next to an event, select
then Edit Event.Edit the event information, and select Save Event. See the "Edit Event Field Descriptions" below for more information about the edit event fields.
Edit Event Field Descriptions
Field | Description |
|---|---|
Actual Date/Time | The date and time of the event. |
Related Stop | The stop that was impacted by the event. |
Comment | Add comments that further describe the event. |
City | The city where the event occurred. |
State | The state where the event occurred. |
Postal Code | The postal code where the event occurred. |
In the Events & Milestones section, next to an event, select
then Duplicate Event.
In the Events & Milestones section, next to an event, select
then Delete Event.
On the Details for Shipment page, you can add, edit, and delete incidents.
In the Events & Milestones section, select Add New Incident.
Enter the incident information and select Save Incident. See the "New Incident Field Descriptions" below for more information about the new incident fields.
New Incident Field Descriptions
Field | Description |
|---|---|
Type | Select a type that most closely describes the incident. |
Related Stop | The stop that was impacted by the incident. |
Severity | The severity level of the incident. |
Carrier | The carrier involved in the incident. |
Actual Date/Time | The date and time of the incident. |
City | The city where the incident occurred. |
Comment | Add comments that further describe the incident. |
State | The state where the incident occurred. |
Postal Code | The postal code where the incident occurred. |
In the Events & Milestones section, next to an incident, select
then Edit Incident.Edit the incident information, and select Save Incident. See the "Edit Incident Field Descriptions" below for more information about the edit incident fields.
Edit Incident Field Descriptions
Field | Description |
|---|---|
Type | Select a type that most closely describes the incident. |
Related Stop | The stop that was impacted by the incident. |
Severity | The severity level of the incident. |
Carrier | The carrier involved in the incident. |
Actual Date/Time | The date and time of the incident. |
City | The city where the incident occurred. |
Comment | Add comments that further describe the incident. |
State | The state where the incident occurred. |
Postal Code | The postal code where the incident occurred. |
In the Events & Milestones section, next to an incident, select
then Delete Incident.