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Rygen Help Center

Cancel Orders and Shipments

Cancel an Order

Note

You can cancel orders only with Pending order status.

There are two primary locations where you can cancel an order:

Orders page

  2. In the ID column, select the checkbox next to the order you want to cancel.

  3. In the top right corner of the page, select Cancel Order.

    cancel_order_1.png

  4. In the Cancel Order dialog box, select a cancellation reason, add comments optionally, and select Cancel Order.

Details for Order page

  3. In the top right corner of the page, select Cancel Order from the drop-down list.

    cancel_order_2.png

  4. In the Cancel Order dialog box, select a cancellation reason, add comments optionally, and select Cancel Order.

Cancel a shipment

Note

You can cancel shipments only with one of the following shipment statuses:

  • Carrier Assigned

  • Planning

  • Tendered

  • Tender Rejected

  • Booked

  3. In the top right corner of the page, select Cancel Shipments from the drop-down list.

    cancel_shipment_1.png

  4. In the Cancel Shipment dialog box, select Cancel Shipment.

Note

  • If the carrier was tendered via email then the carrier will be informed via email when the shipment is canceled.

  • If the carrier was tendered via API then the carrier will be informed via API when the shipment is canceled.

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